Returns & Refunds

Return problems arise for 2 reasons.

1.After receiving the goods, the customer experiences product quality issues or transportation damage.

We will refund 100% in the event of such problems. Or communicating with clients. Once customers have consented, we will mail new products free of charge for replacement. (Note: these replaced items or parts will be flown in. (you will receive the replaced products or parts within 9-14 working days) (you will receive the replaced products or parts within 9-14 working days)

2.Once the customer has received the product, he or she feels inadequate or dislikes it.

When this happens, the customers have to mail the products to our warehouse at their own expense, and we will deduct the cargo we paid for the products at the initial stage from the refund.In addition, there are no other costs.(You must pay the shipping fee first. If it is a quality related issue, we will refund the shipping cost after confirming the issue. If you choose to require a signature upon delivery, please make sure the shipping agent allows us to sign the back of the notice so they can redeliver without issue.

After shipping, please take a photo of product along with the tracking number send to Once the product is received and unused, undamaged and in its original packaging. All returned products will be inspected. When we confirm that the product has the problem you mentioned, we will refund you within 10 working days. We will also send you a confirmation email once the return is complete.


Eligible partial / full reimbursement and replacement

-Any product is not in its original state, meaning parts are damaged, lost, or absent. Not because of our errors.

-Any product is distinct from the product description.

-Any product returned to sender with no delivery.

-No product was delivered in 60 days.


All products listed above are eligible for partial / full reimbursement and replacement.


Not Refundable

-Gift card

-Credit Points shopping center

-Upon receipt of the product, the customer has installed, used or assembled the product.

-For more than 30 natural days following receipt of the product

-We will not be able to offer a refund if the returned product arrives damaged or used. Therefore, we strongly recommend that you use an insured, traceable shipping method for your return.

-We reserve the right not to process a refund if your request is not approved or if the returned item is in an unacceptable condition.


Order Cancelation

The order may not be rescinded until 3 hours after the order has been confirmed. There is no cost to the customer. Within ten hours, we will refund all fees paid by the client. We won't pay back three hours after the order is confirmed. It should be noted that.

Once the order is successful, please note that the order confirmation and delivery confirmation information will be sent to your registered e-mail address or to your registered mobile phone number.

When you place the order, you will send the order confirmation information to the registered email address or mobile phone number. This message will be sent to you as soon as the order is successfully placed.

We will send delivery confirmation information via your registered email address or mobile phone number within 2 to 3 days of receiving the order confirmation information. Don't forget to check.

 If you don't get the above information or email, please check your spam first or contact us at the first opportunity


Return Policy

We have an insurance policy for thirty days (natural days). I'm sorry if you've been getting the goods according to your tracking number for thirty days, we can't pay you back or trade for you. This is something we regret. To qualify for a return or exchange, you must inquire within that time window.


In order to be eligible for return, your item must be unused and in the same state as the item you received. It also needs to be in the original wrapper.

Our backtracking procedure (8 steps in total)

Step 1: Please carefully read our return policy above to determine if your order complies with the refund / return terms.

Step 2: Submit a request to explain the reason for the revert and please send it to our . Attach images or videos of the product to it. We don't accept reimbursements for damaged goods.

Step 3: We will confirm the amount of refund you qualify for based on your reason for return and products in the order.

Step 4: We will give the precise return address. We won't be able to pay you back if you don't take our advice.

Step 5: Shipping the package at your own expense. We don't carry freight back or provide pre-paid labels. Print out your order confirmation email first, and include it in the return packet. In order for us to accept your returned produce.

Step 6: Contact us via e-mail, , you've sent back. And inform us of the return package tracking number and shipping time.

Step 7: We will process returned products within 3 to 6 business days of receiving your return packet.

Step 8: Once the product has been received, it is left unused, undamaged and in its original packaging.after successful processing has taken place, you will receive a refund at the first time and be notified via email.Your funds will arrive at the time specified by your third party payment company.


Refund (if applicable) 

Once approved, your refund will be processed and automatically applied to your credit card or your original method of payment within a certain amount of time. If you don't get your refund, please be careful to check your payment facility's collection information.

Delayed or missed reimbursement (if applicable)

Please re-check your bank account if you have not received a refund.

Next, contact your credit card company or banking organisation. It may take a while for the repayment to be formally announced.

Some processing time is usually required before a refund can be issued.

If you have completed all of these steps, but have not received a refund.Don't worry, please contact us right away with This is the first time we will help you resolve this issue.

We place a high value on the customer's after-sales experience. We place a premium on both the quality of goods and the experience of using products. If you run into such issues, please contact us first.


Contact info

Address:Unit 22, 2/F, Foo To Building, 98 Argyle Street, Mongkok, Kowloon, Hong Kong