Shipping Policy

Shipping Policy

At Weystar, we value your satisfaction with our products and aim to provide a seamless return and refund process. Please read our policy carefully to understand your options and responsibilities.

30-Day Return Window
We offer a 30-day return window from the date of delivery. If you are not completely satisfied with your purchase, you can initiate a return within this period.

Return Eligibility

• Orders exceed 1 months do not accept return or exchange of goods
• Orders only accept return or exchange of goods within 30 days;

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags or labels, and in its original packaging. You'll also need to provide a receipt or proof of purchase.

Return Process

1. If your item arrives damaged or defective, please email us a clear picture or video of the damaged item with your order number within 14 days of delivery. Upon receipt of your information, it will take us 3 business days to file a claim with the carrier, and we will arrange a new replacement or refund.
2. Start a return by visiting your account at https://www.yeslak.com/account.

Return Shipping
To return a product for a non-quality issue, we would require you to pay the shipping fee for the return. Besides, you will be charged a 20% restocking fee based on the retail price of the product. This amount will be deducted from your refund.
Once you have returned the product and after it has been fully inspected by us, we will refund your purchase price, excluding the 20% restocking fee.

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged, or if you received the wrong item so that we can evaluate the issue and make it right.

Exchanges
You can exchange it for a new one if the product you received has any quality problems or damage in 30 days. Please take a photo to show our support staff the problems. We will give a response in time and solve your problem. The returned product must be unused and in the original packaging. Upon receiving the returned item, we may send a new one or refund.

Contact Us
If you have any questions or need assistance with the return process, please contact our customer support team at support@yeslak.com or use the Live Chat. Items sent back to us without first requesting a return will not be accepted.


Refund Instructions (IF APPLICABLE)

• You will be responsible for paying the freight of the returned goods, as well as the possible customs duties and other expenses. Freight is non refundable. If you receive a refund, the return freight will be deducted from your refund.
• For an item to be eligible for a return, it must remain in the condition it was received: unused, unworn, tagged, and in its original packaging.
• Before initiating a return, please reach out to us at support@yeslak.com. You can expect a response from us within 1 business day. Once your return is accepted, we will share detailed instructions for your return process. Please provide us with the tracking number and your order number once the return shipment has been arranged.
• Once we have received and inspected your return, we will notify you and let you know if the refund has been approved. If approved, you will automatically receive a refund in the form of your original payment. Please keep in mind that it will also take some time for your bank or credit card company to process and post the refund. Please allow 3-5 business days for the refund to be fully processed.

Note:
1. For all product package sizes with a maximum side length of 39 inches (100 cm) or less, we will ship via expedited express. For all product package sizes with maximum side length over 39 inches (100 cm), we will ship via ocean freight.
2. If you need special express service, please contact us (support@weystar.com) .3. If your product is more than 39 inches but you need it in a very short time, you can contact us, (support@weystar.com)  for the difference of shipping cost.

When will you receive the shipment?

Total delivery time = processing time + shipping time (depending on your location)

What if I can't find my package?

 

In rare cases, you may not be able to find your product, even if the tracking information from a shipping agent, such as FedEx or UPS, shows that it has been delivered. Please don't worry! We are always here to help and we will make sure you will receive the product you ordered. Please contact us within 30 days. After that time, claims for lost packages cannot be made to the shipping agent and there is nothing we can do about it


Tracking

You will receive an email when your order is shipped out. A tracking number will be provided (the tracking number will be active within 24 hours). Please note: This may take longer during events or holidays.
Tracking information may take 48 to 72 hours to update.
If you are unable to track your package properly, please contact us and we will resolve the issue within 48 hours.
Out of delivery time

Due to covid-19, international shipping may be delayed. If your order is delayed, please contact us via email at (support@weystar.com) and we will promptly verify the situation with the shipping company. Thank you for your understanding and support.

Order Cancellation

If you contact us promptly after your purchase, we can cancel your order for you. If your payment is complete but the package has not been shipped, you can cancel your order before the item is delivered. We will refund your money in full.
Once the package has been shipped, the order cannot be cancelled.

About taxes

In a few cases, orders may be subject to customs fees charged by your government, not our website, and you will be responsible for these fees. We apologize for the inconvenience, but we have no control over the customs authorities in your country or any other country. Please contact your local customs office for more information on customs fees, duties and taxes.

Breakage in transit

In rare cases breakage can occur, but crushing and bumping in transit cannot be ruled out as a cause of part breakage, please contact us and we will replace the broken part for you free of charge.

 

Contact us

Email: support@weystar.com

 

Phone: 

Opening Hours: 7 x 24